Refund Policy

Eligibility Window

• Returns are accepted within 7–10 calendar days of delivery, unless otherwise stated.
• To be eligible, items must be unused, in original condition, and in original packaging.
• Proof of purchase (order number or receipt) is required.

Non‑returnable Items

• Customized, personalized, or made‑to‑order items.
• Clearance or final sale items (if marked as such).
• Items that show signs of use, damage, or missing components.
• Perishable or hygiene‑sensitive goods where applicable.

How to Start a Return

1. Contact us at thepotterypatch.shop@gmail.com with your order number and reason.
2. We will confirm eligibility and provide return instructions and address if applicable.
3. Ship items securely; include the original receipt/packing slip.

Note: Return shipping costs are generally the customer’s responsibility unless the item is defective or incorrect.

Refunds

• Once inspected, we’ll email you about approval or rejection of your refund.
• Approved refunds are issued to the original payment method.
• Please allow 5–10 business days for your bank or card issuer to process the credit.

Exchanges

Exchanges may be offered for eligible items, subject to stock availability. If the exact item is unavailable, we may suggest alternatives or process a refund according to this policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and your order details so we can resolve it quickly.

Questions

For any questions about returns or refunds, reach us at thepotterypatch.shop@gmail.com.