Privacy Policy

Last updated: 06 Sept 2025

Your privacy is important to us. This policy explains what personal data we collect, how we use it, and your rights.

Note: This policy is informational and may be updated periodically.

Data We Collect

Account data (name, email, password hash), profile details (phone, addresses).
Order and payment metadata (order IDs, status); we do not store full card details.
Device and usage data (cookies, IP address, browser type) for analytics and security.
Communications (support messages, feedback, reviews).

How We Use Your Data

To provide and improve our services, fulfill orders, and handle customer support.
To process payments and prevent fraud.
To send service communications (order updates, receipts) and—if consented—promotions.
To comply with legal obligations and enforce our policies.

Cookies & Similar Technologies

We use cookies to keep you signed in, remember preferences, and analyze site traffic. You can control cookies via your browser settings. Some features may not function without essential cookies.

Sharing & Third Parties

We share data with service providers (payment gateways, couriers, analytics) to run our services.
We do not sell personal data to third parties.
We may disclose information to comply with laws or protect rights, property, or safety.

Data Security

We implement technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Access, update, or delete your personal data (subject to legal exceptions).
Object to or restrict certain processing, and withdraw consent where applicable.
Request data portability.

Rights may vary by jurisdiction (e.g., GDPR, CCPA). Contact us to exercise your rights.

International Transfers

If data is transferred across borders, we take steps to ensure appropriate protection consistent with applicable laws.

Children’s Privacy

Our services are not directed to children under the age of 13 (or as defined by local law). We do not knowingly collect data from such children. If a child has provided data, contact us for removal.

Changes to This Policy

We may update this policy periodically. Continued use after changes indicates acceptance of the updated policy.

Contact

For privacy questions or requests, contact us at thepotterypatch.shop@gmail.com.